Hola, vecino. We’re here to help.
My packages.
Let’s take a look.
Expecting something good? Pop in the package number your sender shared with you.
This is a demo. Real delivery updates aren’t available yet.
Ready for pickup
This example package is waiting at its neighborhood pickup point.
- Order received
The shop has your package ready for its journey.
- On its way
Your package is making its way to the neighborhood.
- Ready for pickup
Waiting for you at the example pickup point.
- Collected
Picked up and in your hands.
This is an example package, not a real delivery update.
Need a little hand?
Let’s start with the simple things.
Where’s my package number?+
Look in your order confirmation or the WhatsApp message from the shop. It may be called a tracking number. Can’t find it? The person who sent your order can help.
Why can’t I see an update?+
You’re exploring a demo, so only the example package has updates here. For news about your delivery, ask the shop or person who sent your order.
What do I need for pickup?+
Follow the instructions in your pickup message. Before heading out, confirm the pickup point, opening hours and any code or identification you’ll need with your sender.